FAQ
FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
– We offer free shipping on home theater sectionals, multimedia sofas, multimedia loveseats, media lounge sofas, home theater seat accessories, and orders of 2 or more on home theater seats.
Free shipping is excluded on single recliners, all theater decor, and single home theater seats. Shipping on other products may vary.
– In-stock items typically ship within 1 business day. Orders placed on the weekend will processed on the closest following business day.
For custom orders, backorders, or orders that require additional lead time, please refer to the estimated ship date in your order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number that you can use to track your order online.
– 4seating.com ships anywhere in the contiguous United States. We also ship to Hawaii, Alaska, or internationally for a fee.
For international orders, we always recommend shipping to a shipping terminal within the United States and then the customer can coordinate the ocean freight.
We offer curbside delivery and white glove delivery for all our furniture products.
– Curbside delivery orders take about 14 business days to be shipped from our warehouse to your local distribution center. Once the distribution center receives your order, they will call you within 2-3 business days to coordinate a day and time for delivery to your home.
Our customer service team can only refer to the tracking number on your shipping confirmation email if the order has shipped within the last 14 business days, as they can’t expedite the process any faster. Because curbside delivery requires an 18-wheeler to deliver to your home, your order will be delivered to the end of the curb. You’re responsible for moving your order into your home, assembly, and removal of any packaging material.
The delivery agent is not allowed to bring your order into your home or to climb any steps. Rural and heavily-urban addresses please take note of the closest curb to your home that is accessible by a semi-truck with a trailer. Garages are considered in-home delivery and are not included in curbside delivery.
Please note that we are unable to ship to locations where it is not safe to deliver via a semi-truck. This is due to our commitment to ensuring the safety of our drivers and the public. If you have any concerns about the safety of your delivery location, please contact us and we will do our best to find a suitable solution. We apologize for any inconvenience this may cause and appreciate your understanding in this matter. Thank you for choosing our retail site for your freight shipping needs.
– For customers who want more than curbside delivery, and for customers that want unboxing and assembly of their products, they can upgrade to white glove delivery at the time of their purchase. We likely cannot upgrade from curbside delivery to white glove delivery once your order has shipped. You may request this upgrade after your order has shipped, but please be aware that you are responsible for any shipment reroute fees, which can be a minimum of $100 or can be much higher depending on the freight carrier.
Just like curbside delivery, it will take about 14 business days for your order to be received by your local distribution center. Then the white glove delivery agent will receive it within 2 business days. Once the white glove delivery agent has possession of your order, they will call you within 2-3 business day to coordinate a date and time for delivery to your home.
Upon delivery to your home, the white glove delivery agent will bring your order into the room of your choice (and a maximum of either up or down one flight of stairs), unbox and assemble your items, and dispose of all the excess packaging.
Yes. You can find all of them here. Any item that is marked as “shipping within 24 hours” will be shipped within 1 business day.
Our curbside delivery or white glove delivery agents will reach out to you to schedule a day and time for delivery to your home.
Delivery appointments are typically scheduled in a 4-hour window on normal business hours Monday–Friday 8am to 5pm. Weekend deliveries are not available. Delivery drivers will not show up without calling ahead to set an appointment.
The estimated delivery date on your tracking information is the estimated date your order would arrive at the freight carrier’s local distribution center, not at your home.
It takes about 14 business days for the order to be received by the local distribution center. Within 2-3 business days, you will receive a call from the freight delivery agent to schedule a specific delivery date to your home. White glove delivery typically takes 1-2 business days more. “
We cannot upgrade your order from curbside delivery to white glove delivery once your order has already shipped.
You may request the upgrade to white glove delivery but please be aware that any shipment rerouting fees, which is a minimum of $100 but can be much higher depending on the freight carrier, will be the full responsibility of the customer. Any change in delivery method or carrier will also create longer lead times and delivery delays for the customer.
Please take pictures of any damage as your items get delivered. Pictures are required for any replacement items or replacement products.
Have the delivery driver mark on the freight bill which items were damaged or missing. Any damages or shortages must be noted on the freight bill. We cannot accept reports of freight damages or freight shortages after 48 hours of receipt.
Orders, Cancellations, & Returns
We offer an expanded list of colors and options with our “Your Choice by Seatcraft” program. Customization does not include custom sizes of individual chairs. Due to the custom nature of these products they require an extensive lead time to build and ship them.
If you want your furniture quickly please consider ordering one of the many products we have available to ship in 24 hours.
You’ll receive an initial order confirmation email from 4seating.com once you place your order. Then, once your order is flowing through our warehouse, you’ll receive another email order confirmation. These order confirmation emails will have your order information regarding your purchase and what you can expect next.
Orders placed on weekends or holidays are entered on the closest following business day. Once your order is complete and loaded on a truck you will receive a final shipping confirmation email with a tracking number.
Any changes to “Your Choice by Seatcraft” orders would need to be made within 2 business days. Changes after 2 business days may incur a fee. For in-stock colors, you can change your order as long as your order has not shipped
Unshipped orders can be cancelled within 2 business days starting immediately after the order is placed. If your order’s in-stock and you cancel your order, it will incur a processing fee due to having to transport your order back into our warehouse inventory.
Unshipped custom orders, specifically once the process begins of ordering raw materials, or cutting leathers or wood or metal, is subject to a 30% restocking fee. There is a 50% restocking fee on two-tone color products. Shipped orders are subject to the following cancellation fees: Shipping fees to your home, return shipping fees to our warehouse, and restocking fee of your product. If the product has been unboxed, used or is no longer in new condition, please speak with one of our customer service representatives.
All sales are final on clearance items.
Because of the physical nature of our product and the costs associated with shipping, we cannot accommodate any exchange requests.
Please cancel or return your order. We will make every effort to assist you with your next order.
Exchanges for already delivered items are not accepted.
Customer Support
The majority of our products, including Seatcraft, Cavallo, and SoundRight brands, include a 1-year limited warranty from the manufacturer. Please refer to our site or the manufacturer’s site for details.
For an added fee, we offer an optional 5-year extended protection plan for the majority of our products. Please reach out to us prior to receiving your order to add the optional Guardian 5-Year Protection Plan to your products.
Yes, we offer financing through Affirm. Please call a sales representative for more details and to apply for Affirm financing.
We do not share your order details with anyone other than those who are required to receive and process your order. Your credit card information is encrypted and never viewable by anyone, including our team.
Please take a look at our Privacy Policy for more information.
You can visit either one of our showrooms in La Habra, CA or Cibolo, TX. Our showrooms are by appointment only, so please make sure to make an appointment with a sales representative before you plan your visit.
Because of the physical nature of our product and the costs associated with shipping, we cannot accommodate any exchange requests.
Please cancel or return your order. We will make every effort to assist you with your next order.
Exchanges for already delivered items are not accepted.
The majority of our products, including Seatcraft, Cavallo, and SoundRight are photographed in a professional studio setting and then vetted by our product team prior to posting on our sites. We are very confident in the accuracy of the photos versus the physical product.
While the majority of our customers do not request a physical material swatch sample, you may order a free material swatch sample from the product page to view the color and feel of the material for yourself before ordering your home theater seating.
With phones and computer screens having different color and resolution settings, it’s nearly impossible to ensure the color and image consistency online. Order some free swatch samples and see it in person to feel confident in your decision.
Certain replacement parts are available. Backrests and armrests are not considered replaceable parts at this time. Please review the product manual that came included with your furniture and refer to our video troubleshooting guides prior to requesting replacement parts.
Please have your product and order information ready. We only supply replacement parts for products purchased through 4seating.com